Remarket to deepen relationships

In addition to direct marketing, we invest in remarketing content. Raising awareness inside an existing account is called “remarketing.” We use a variety of account-based marketing tactics to craft focused messaging for existing clients. We create content and messaging that is intended to be circulated around the client’s enterprise. We regularly implement marketing best practices for existing account expansion. Because we have a master service agreement (MSA) and our foot is in the door, this is a much easier and shorter road to new revenue to expand an existing account. We push our managing directors to focus on existing account expansion first and foremost because their investment of time will typically yield much higher returns as compared to cold outbound pursuits. Here are a few examples of remarketing campaigns that have been effective for us

  • Feature release training video. The Devbridge team films and promotes a set of new features for the product. The video is shared with the client and distributed throughout the enterprise. This accomplishes several objectives: it shows the faces behind the work being done (our team), demonstrates improvement to the client’s software, and elevates the perception of the product.
  • Product video case study. We film a case study with the client, focusing on the successes of our stakeholders and project participants. The video is all about the client, with very little mention of Devbridge. While seemingly a self-promotion vehicle for our buyer, it is branded with our name and then gets organically promoted throughout the enterprise. Delivering results and allowing our clients to celebrate those results is extremely effective in generating new sources of revenue from the account.
  • Product documentation and process improvements. We create a keynote deck with a high-level overview of the product strategy, successes, and failures. Furthermore, we document areas where we can help clients improve their own processes—delivery, security, onboarding, CI/CD, DevOps, and the like. This is also a great example of taking ownership—even after we deliver the product, we’re still working on advancing our client’s organization.
  • Future product vision and prototypes. We not only deliver what is required but also invest time and effort into designing future states of the product. This may mean selecting the highest value features that didn’t make it into this iteration and demonstrating what the future product could become. This requires an insignificant effort from our team but shows immense goodwill and ownership to the client. The probability of a V2 build just increased.

Remarketing is effective because we are working to make our stakeholders and clients more successful. From celebrating the work they have done to helping them paint an improved future state, we give our sponsors the tools to advance their organization’s agenda as well as their careers. Never forget that behind every business decision is an individual with unique motivations.

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The Secret Source by Aurimas Adomavicius

About the author

Aurimas Adomavicius is the president and co-founder of Devbridge. When not in the trenches working with clients, Aurimas is an active speaker and writer on product design and engineering best practices.